JOB DETAILS

JOB DETAILJob Details

• Keep systems running smoothly and ensure clients get the maximum benefit with minimum downtime

• Talk to clients through a series of actions, either face-to-face or over the phone, to help any resolve issues raised by Clients

• Liaise with developer for troubleshoot system, diagnosing and drive the solving for any failure.

• Provide support, including procedural documentation and relevant reports

• Support the roll-out of new applications with Project Development Consultant

• Set up new users' accounts and profiles and deal with password issues

• Prioritize and manage many open cases/issues at one time

• Test and evaluate any new update system release from developer

REQUIRED WORK EXPERIENCERequired

• Minimum of three (3) years of experience in Product/System Support

• Prior experience in tech support, desktop support, or a similar role.

• Attention to detail and good problem-solving skills.

• Experience with remote desktop applications and help desk software.

• Attention to detail and good problem-solving skills.

• Excellent interpersonal skills.

• Good written and verbal communication in Malay & English.

• Ability to speak in Chinese will be added as advantage