JOB DETAILS

JOB DETAILJob Details

• Make outbound calls to delinquent customers to negotiate for payment.

• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.

• To proceed with the unblocking request (if applicable/necessary).

• Update CRM & UCCS (systems) on calls made and actions take for each customer.

• Any other Ad-hoc matters

REQUIRED WORK EXPERIENCERequired

✓ At least 1-2 years of strong and solid background in sales, customer service, or call center service. Previous debt collection or recovery experience will be advantageous.

✓ Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.

✓ High School Certificate (or) Diploma/Bachelor’s degree in any related field is preferred.