JOB DETAILS

JOB DETAILJob Details

・ Coordinate & investigate the customer complaints and follow up / negotiate on rejection.

・ Updates the complaint details (e.g. root causes, containment action, permanent CA) into verification report

・ Liaise with customers on the quality requirement for new/existing product and quality related issues.

・ Make a summary report of the customer complaint in daily, weekly and monthly basis

・ Coordinate the daily internal meeting with related department regarding customer complaint

・ To manage the rejection inventories returned from customers and submit the summary report

・ To support the sales team on technical solutions for customers.

・ To reply the customers quality report with timely manner by coordinate with related department

・ To assist in compiling data and information for reports such as KPI, Customer Feedback and Complaint Report

・ Participate in the Internal & External Quality Audit or Any compliance committee

REQUIRED WORK EXPERIENCERequired

✓Candidate must possess at least Bachelor’s Degree.

✓Fresh graduate encourages to apply, 2-3 years experience will be advantage