JOB DETAILS

JOB DETAILJob Details

・ Oversee and manage IT support requests, addressing a high volume of technical issues to ensure timely resolution and exceptional service delivery.

• Provide 1st and 2nd level support for technical issues involving desktop clients, standard and client applications, and hardware issues.

• Deliver technical services to end-users, troubleshooting issues related to personal computers, applications, and IP phones (Android/iPhone).

• Manage and maintain Windows 10 and 11 operating systems, MS Office applications, and network connectivity, including printer mapping and configurations.

• Configure and troubleshoot email messaging issues in Outlook, ensuring seamless communication across the organization.

• Perform advanced troubleshooting on notebooks and PCs down to the board level, setting up peripheral devices, connecting devices to
the network, and installing/replacing hardware components (e.g., hard drives).

• Spearhead IT projects, including network upgrades and system implementations, ensuring alignment with business objectives and best practices.

Collaborate with cross-functional teams to design and implement network infrastructure improvements, including RJ45 cabling, faceplate upgrades, and network device configuration.

• Conduct assessments of user hardware specifications to facilitate upgrades and ensure optimal performance.

• Mentor junior IT staff, providing guidance, knowledge sharing, and hands-on support to foster a collaborative team environment.

Engage in continuous professional development, staying abreast of emerging technologies and IT best practices to enhance operational efficiency.

REQUIRED WORK EXPERIENCERequired

✓ Qualifications: Diploma in Computer Science or a related field; Bachelor’s degree preferred.

✓Minimum of 5 years working experience in a similar role, with demonstrated expertise in IT administration.

✓In-depth knowledge of computer troubleshooting, Windows 10 & 11, Windows Server management, and networking concepts.

✓ Proficient in a variety of computer software applications, including Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

✓ Strong understanding of networking equipment, including routers, switches, and firewall configurations.

✓ Basic knowledge in manufacturing system environment ERP (D365), MRP

✓ Excellent communication skills, both written and verbal, with fluency in English.

✓Ability to perform multi-tasking with effective time-management skills, prioritizing tasks to meet deadlines.

✓Logical thought process with strong problem-solving capabilities.

✓ Basic knowledge of LAN cabling, WiFi access points, and switches troubleshooting.

✓ Familiarity with PBX telephone systems and VoIP technology.

✓ Certification in CCNA (Cisco Certified Network Associate) or similar networking qualifications is a plus.

✓ Basic knowledge in Microsoft Power Apps. (Create and Design workflow)