JOB DETAILS

JOB DETAILJob Details

• Effective monitoring on regimented calling, overtime and negotiation skill of the callers.
• Allocation / Batching of accounts (fixed bucket) is well planned and ensure equal and
fair distribution/allocation of accounts to all team members.
• Consistently review of 1-90 days account and ensure the team conduct Telco searches
and request site visits diligently.
• Ensure effectiveness & adequacy of repossessions in order to achieve the successful
repossession.
• Ensure a fair, assertive and professional approach at all times when negotiating for
payment. To ensure zero complaint on rudeness.
• To support ad-hoc tasks from time to time assigned by superior/manager.

REQUIRED WORK EXPERIENCERequired

• Minimum Bachelor holder in any equivalent professional qualification.
• Minimum at least 2 years in debt collection industry and lead the collection team , looking
for team leader who can pick up the portfolio immediately.
• Good communication in English and Bahasa Malaysia, both written and spoken. Able to
communicate in Mandarin is additional advantage.
• Able to work assigned shift hours and have flexibility to accommodate possible weekend
assignment.
• Willing to travel to conduct site visits (optional)
• Team player with good interpersonal skills and able to work under pressure.
• Well verse in using Microsoft Excel and Word.