JOB DETAILS

JOB DETAILJob Details

・Provide level 1 support and troubleshooting assistance for users encountering issues with the logistics software (Warehouse Management System, Freight Forwarding System etc.)

・Record user inquiries via email and processes in the incident management system.

・Escalate unresolved or complex issues to level 2 support or relevant technical teams for further investigation and resolution.

・Keep users informed of incident progress and notify them of changes or outages.

・Close resolved incidents, requests, and others in a timely manner.

・Follow up on open tickets and influence tech teams for prioritization.

・Relay customer feedback or suggestions to the appropriate internal teams.

REQUIRED WORK EXPERIENCERequired

✓Candidates must possess at least Bachelor Degree, Professional Degree or Master’s Degree preferably in Information Technology or any other equivalent.

✓Excellent communication skills.

✓Problem-solving skills.

✓Good knowledge of Microsoft products (Microsoft 365, Word, Excel, PowerPoint, Teams).

✓Ability to multitask efficiently and provide prompt assistance to multiple users simultaneously.

✓Positive and professional demeanor to build rapport with colleagues and ensure a satisfactory customer experience.

✓Required Language: English, Chinese (Mandarin) *Preferable