JOB DETAILS

JOB DETAILJob Details

- As the first point of contact of group company products for customers, receive customer inquiries such as the product operation, and troubleshooting requests.

- As the first line support for network service including overseas locations, receive inquiries from customers, and arrange support to service carriers and vendors in English and Japanese.

- Record the troubleshooting steps and actions taken of an incident or request to the ticketing system.

- Perform Escalation and report to supervisor.

REQUIRED WORK EXPERIENCERequired

- Basic knowledge of IT

- Fluent English

- Documentation skill (Microsoft Office)

- Advanced Japanese( Business Level)