JOB DETAILS
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Location
Kuala Lumpur
Business
Computer/Information Technology
Salary
5,000-6,000 (RM)
Salary: 5,000 RM - 6000（Negotiable. Based on experience, ability, etc.）
Salary includes Shift Allowance, Public Holiday & Weekend Allowance, and Advanced Japanese skills.
JOB DETAILJob Details
- As the first point of contact of group company products for customers, receive customer inquiries such as the product operation, and troubleshooting requests.
- As the first line support for network service including overseas locations, receive inquiries from customers, and arrange support to service carriers and vendors in English and Japanese.
- Record the troubleshooting steps and actions taken of an incident or request to the ticketing system.
- Perform Escalation and report to supervisor.
REQUIRED WORK EXPERIENCERequired
- Basic knowledge of IT
- Fluent English
- Documentation skill (Microsoft Office)
- Advanced Japanese( Business Level)
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