JOB DETAILS

JOB DETAILJob Details

Core responsibilities
Provide technical support to existing customers and new customers in person and remotely

・Take care existing customer and new customers who has inquiry from company products or services.

・Able to research, diagnose, troubleshoot, and resolve the customer problem in accurate and timely manner.

・Provide pre-sales technical assistance and product education by providing product training to customers.

・Working on after sales support services and providing technical back up as required.

・Helping in the design custom-made products and providing training and producing support material for other members of the sales team.

・Able to select the suitable product by performing the selection calculation.

・Preparing monthly reports timely to inform leader regarding customer situation and requirement.

・Key in customer issues and need in company system.

・Supporting marketing activities by attending trade shows, conferences, and other marketing events.

・Join visit with sales members and making technical presentations and demonstrating how a product meets client needs.

・Able to liaise with other members of the sales team and other technical experts.

・Provide prompt and accurate feedback to the customers.

Key deliverable
・Increase the customer satisfaction and brand awareness

・Monthly report, key in KINTONE (CRM system) and verbal reporting as timely.

・Customer satisfaction for maintaining long term business relationship.

・Execute the activities with minimum supervision.

REQUIRED WORK EXPERIENCERequired

Degree holder is preferred, Electrical & Electronic/ Mechatronic

Experience: 1-2 years of experience in Electronic & Electrical field, preferred got PLC programming or networking (Modbus, Ethercat etc) experience.

Able to perform the public speaking (To give the seminar training for the customer)