JOB DETAILS

JOB DETAILJob Details

• Handle sales transactions, including processing orders, issuing invoices, and coordinating with various departments to ensure timely delivery

• Respond to customer inquiries, complaints, and claims promptly and professionally, providing effective solutions and maintaining customer
satisfaction

• Provide after-sales service, addressing any post-purchase concerns, coordinate repairs and replacements and ensure customer satisfaction

• Actively engage with potential and existing customers, understand their needs, and offer suitable furniture solutions from our collection

• Cultivate and maintain strong relationships with local and Japanese clients, ensure smooth communication, coordinate product availability, and resolve any issues

• Stay updated on product knowledge, including the latest trends and features of our products, to effectively guide and advise customers

• Communicate effectively in both English and Malay for internal coordination, including collaborating with team members and participating in meetings

• Market planning, analysis, and business development

REQUIRED WORK EXPERIENCERequired

Must have:
・ Minimum 2 years experience in sales coordination/support role from the manufacturing industry

・ Minimum Diploma or above with proven experience in overseas sales

・ Proficiency in English and Malay

Good to have:
・ Experience using Glovia system (ERP)

・ Working experience in furniture industry