JOB DETAILS

JOB DETAIL職務内容詳細

外資系コールセンター（日本人ポジション）

お客様やビジネスパートナーからのお問い合わせに電話やメールで対応するお仕事です。

ビジネス戦略を理解し、ご自身で顧客サービスの向上を図り、手続きのプロセスの見直しを継続的に行う。

上司とのコミュニケーション

職場の管理業務（必要にな場合）

手続き、価格、請求書紹介等のお客様の問い合わせ

個人情報管理（機密保持）

・You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).

・Professionally handle high volume of inquiries from clients and customers.

・You will be accountable for meeting individual (KPIs) and team goals.

・Understand and deliver business strategies and improve customer services through the execution of self-service.

・Continuously identify work process improvements.

・Communicate to Team Leaders and (or) Manager.

・Perform office-based administrative duties whenever required.

・Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.

・Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

REQUIRED WORK EXPERIENCE応募資格

４年生大学卒以上（分野問わず）

英語必須

細かい点にも注意を配れ、責任感を持って、目標に向かって働くことができる方。

カスタマーサービススキルに長けていて、 気配りや共感をしながら、忍耐と一貫性をもって説得、対応のできる方。

電話マナーが身についていてコミュニケーションスキルの高い方。

分析的思考と高い問題解決能力をお持ちの方。

ストレスに強く、プレッシャーの中でも働ける方

土日祝日も働ける方

シフト制（8am-9pmのうちの９時間）

ご自身の交通手段で出勤可能な方


✓Degree in any field

✓Individuals that have an excellent command of spoken and written Japanese & English.

✓Native speakers are encourage to apply

✓Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.

✓Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.

✓Analytical thinking and high problem-solving skills.

✓Stress tolerance and able to work under pressured environment.

✓Willing to work in shift rotations (am/pm shift), any 9 hours from 8:00am-9:00pm.

✓Able to work on public holidays and weekends.

✓Required to have own transportation arrangement because we are on shift a rotation basis.