JOB DETAILS

JOB DETAILJob Details

To oversee and ensure smooth operation of the CS Team.His/her responsibilities includes:•Troubleshoot and resolve operational issues escalated by CS team members, and implement preventive measures•Manage staff’s productivity and explore ways to enhance the quality of service to customers•Regular review of work flow and propose improvement to ensure smooth daily operation •Ensure proper

REQUIRED WORK EXPERIENCERequired

• At least 5 years Customer Service experience (preferably in a trading company) and at least 2 years at managerial level• Service-oriented and good customer service skills• Able to handle stress in a high volume and fast-pace environmen