JOB DETAILS

JOB DETAILJob Details

・ To manage, handle, educate and improve entire topic of Authorized Service Centers (ASC) nationwide.

・ To manage, supervise, educate, repairing and improve entire operation of Factory Service Centers (FSC).

・ To build a strong service team that provide professional service to assist customer on technical consultation and technical troubleshooting of any tools

・ Maintain good relationship with customers, ASCs and Dealers

・ Consistently sensitive about after-sales service issue and upgrade the level of service from time to time by visiting ASCs and dealers

・ To improve competency level of ASCs by providing necessary training and make sure all ASCs understand their obligation of being Makita ASC.

・ To strategically plan on expand and build strong ASCs network nationwide

・To build competency level of technician and service supervisor

・Measure effectiveness of service and repair functions to determine if performance standards have been met.

・Plan and propose spare parts inventory level that enough to avoid issue of insufficient spare parts.

・To make sure the spare parts stock level of FSCs are adequate and in healthy level for service usage

・To manage all warranty claims and assist customer service upon customer feedback and complaints.

・To prepare FSC monthly report of all the repair tools in the service center on every first working day of the month.

・To meet 5S of working place.

・To prepare monthly report of all the repair tools including SIRIM and WH97 tools in the service center each 3rd of the month.

・ Develop, plan, and implement continuous process improvements in labor efficiency, labor utilization, and total operating costs.

・ Others ad-hot duties will be assigned from time to time when and as necessary by the superior.

REQUIRED WORK EXPERIENCERequired

✓Candidate must possess at least Diploma, Bachelor’s Degree in Mechanical Engineering or any other related fields.

✓ Minimum five (5) years of working experience in service repairing and team management skill.

✓ FMCG experience.

✓ Possess a strategic mind set with high level of integrity, ethics and results driven.

✓Excellent analytical, problem solving, interpersonal and communication skills.

✓ Excellent participatory management skills, effective team-builder with high accountability for his/her actions.

✓Required skills: Microsoft Power Point, Words & Excel.

✓ Willing to travel frequently to visit all dealers within West Malaysia.