JOB DETAILS

JOB DETAILJob Details

- Deliver excellent customer service and manage needs of customers through phone and emails.

- Coordinate with internal departments to ensure smooth delivery arrangements until customers’ doorsteps.

- Report to Customer Service HOS and (or) Sales Manager.

- Perform office-based administrative duties whenever required by supervisor.

- Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

REQUIRED WORK EXPERIENCERequired

✓Candidate must possess at least a Diploma, Advanced Diploma, Degree in Business Administration or Marketing.

✓Minimum 2-3 years of sales coordinator experience.

✓Required language(s): Mandarin, English, Bahasa Malaysia. Preferred mandarin speaker as role requires candidate to deal with mandarin speaking clients.

✓Good computer skills (MS Office) is required.

✓Excellent verbal and written communication skills.

✓Good organizational, administrative, and problem-solving skills.

✓Have experience of sales data compilation and budget.

✓Current knowledge of industry trends and regulations.