JOB DETAILS

JOB DETAILJob Details

•Responsible to understand our customers through data analysis, survey, engagements to enable MMM to deploy strategic plans to improve satisfaction, loyalty and advocacy.

• Be the driving force to implement strategies in improving customer retention and brand loyalty

• Conduct on-site surveys to obtain information needed to improve customer feedback

• Utilize and implement strategic ideas through various platforms both online and offline

• Work internally to execute/implement to executive new programs/projects accordingly

REQUIRED WORK EXPERIENCERequired

✓ Preferably more than 5 years within Customer related handling/engagement (End users).

✓ Experience in conducting Customer Loyalty Program is appreciated

✓ Understanding and Knowledge of analyzing customer data base (IT savvy) for profiling,
strategizing marketing strategies is necessary