JOB DETAILS

JOB DETAILJob Details

・Responsible for daily smooth and efficient performance and operation of the restaurant

・Provide leadership in cultivating, guiding and coaching staff in providing excellent service experience to all customers consistently

・Conducting daily/weekly roll call with employees to drive operations effectiveness and efficiency via cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc.

・Ensuring food preparation and cooking are in accordance to company’s standard operating procedures

・Handle escalated customer’s complaints promptly, professionally and report issues to the higher authority

・Operating and providing training of the existing POS system and ordering system etc.

・Responsible for the restaurant to meet or exceed standards in food quality, safety and cleanliness

・Handle the outlet administrative duties and submit all necessary records and paperwork to the corporate office on time.

・Provide coaching and responsible for staff training and development and monitoring of staff performances as well as roster planning

・Support in new store setup and provide necessary training for staff according company training SOP

・Enforcing discipline and ensuring proper conduct of all staff whereby create a high level of morale amongst the staff in outlets.

・Maintaining Standard Operating Procedures for the restaurant operations

・Responsible for conducting monthly stock check and replenishing of all inventories

・Responsible for the maintenance of critical standard: holding times, service speed and quality, raw and furnished product quality at all times

・Responsible for maintaining proper sanitation, hygiene standards in kitchen and maintain effective store presentation

・Responsible for the restaurant opening and closing cleaning and washing activities

・Ensuring licensing, safety, hygiene, health, cleanliness, sanitation standards are in strict compliance with legislation and guidelines

・Ensuring appropriate staffing levels are maintained to an optimum level for customer satisfaction whilst within budget guidelines.

・Prepare monthly report in relation to the restaurant performance.

・Perform any other duties as assigned

REQUIRED WORK EXPERIENCERequired

✓ Relevant working experience in similar roles in the No Pork No Lard F&B industry

✓ Strong leadership quality with excellent communication interpersonal skills

✓ Willing to work shifts, weekends and public holidays

✓ Can-do attitude, driven, passionate about work and a team player

✓ Able to multi-tasks and work under pressure; May require working long hours