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JOB ID 24268
Customer Service Expert (Senior Level)

locationLocation

Selangor

businessBusiness

General and Wholesale Trading

salarySalary

4,000-5,500 (RM)

RM4000-5500 Negotiable based on Experience KPI intensive RM20-300/quarter

JOB DETAILJob Details

・ Handle and assist customers with sales inquiries and provide appropriate solutions or
alternatives in a timely manner.

・ Prepare quotations, process purchase orders, and manage customer claims related to
shipment delays, defective items, or incorrect pricing.

・ Resolve product or service issues by clarifying customer complaints, determining the
cause, and offering the best solutions. Follow up to ensure complete resolution.

・ Rectify part number errors, request lead time changes from suppliers, and liaise with
Sales, Shipping, and Account Teams on order statuses and AR matters.

・ Prepare Request For Quotations (RFQs) and generate Purchase Orders (POs) to
suppliers. Monitor inventory allocation and check lead-time status.

・ Communicate delays and delivery changes internally and externally. Expedite deliveries
by suppliers and update systems as needed.

・ Troubleshoot and resolve operational issues while implementing preventive measures
to ensure smooth daily operations.

・ Participate in Customer Service projects and provide training and guidance to team
members and new hires.

・ Cover operational duties during short hands due to unforeseen circumstances.

・ Ensure the accuracy of data for KPI reporting and review workflows for improvements.

REQUIRED WORK EXPERIENCERequired

• Diploma or higher level of education

• 4-6 years of relevant working experience, with the ability to handle multiple tasks and provide eAective solutions to customer and operational issues.

•Skills:
o Strong interpersonal, communication, organizational, and problem-solving abilities.
o Proficient in MS Office and Outlook.
o Comfortable working in a high-volume and fast-paced environment.
o Ability to multitask, prioritize eAectively, and manage an average of 50 quotations/sales orders per day (with 20 line items per order).
o Service-oriented with good telephone etiquette and customer service skills.

•Languages: Good command of Bahasa Malaysia and English; proficiency in other languages is a plus.

•Work Attitude: Must be a team player, capable of working independently with minimal supervision, and have a positive and professional work attitude.

• Flexibility: Willingness to work on Saturdays, public holidays, and perform additional duties as required.


3 Must Have:
1 . Strong background in Customer Service (Inbound + Emails + LiveChat + Operations Handling)
2. Capable of multitasking
3. Effective communicator with strong conversational skills

Good to Have:
1. Having some experience in shipment/warehouse (This will be a Plus point)
2. Having experience in issuing quotation and process sales order

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