JOB DETAILS

JOB DETAILJob Details

• Handle and assist customers on their sales enquiries via emails and phone calls

• Handle daily delays, notify customers of delay and recovery plan

• Liaise with stakeholders on customers’ orders & delay

• Request, follow up, reply and complete customer’s inquiry within targeted time frame

• Identify supplier delay reason, work with internal team & supplier for improvement

• Prepare and send delivery delay report daily

• Reconciliation of supplier invoice

REQUIRED WORK EXPERIENCERequired

• N/O/A Level and above

• No experience required as training will be provided

• Service-oriented mindset, self-motivated attitude and excellent customer service skills

• Taking initiative, being a team player and ability to work with minimum supervision

• Detail-oriented, organized and high accuracy in order processing

• Highly adaptable in a fast-changing environment, multi-tasking, and high volume workload

• Computer literate and Proficient in MS Office (especially in Microsoft Excel)

• Immediate availability will be an added advantage