JOB DETAILS

JOB DETAILJob Details

・This role is responsible for overseeing customer complaint management, in-house quality issues, and driving continuous quality improvement initiatives while leading and developing a strong local team.

・Lead and manage responses to customer complaints, ensuring timely root cause analysis and corrective actions

・Oversee abnormal quality issues occurring within the plant and implement preventive measures

・Develop and execute mid- to long-term quality improvement strategies

・Maintain regular reporting and communication with the Japan mother factory, obtain necessary technical information, and deploy it internally

・Develop and strengthen the capabilities of local staff in quality management and problem-solving methodologies

・Provide training, advice to staff on knowledge of quality tools and methodologies (8D Report, 5 Principles Sheet (5 GEN), FTA and FMEA etc)

REQUIRED WORK EXPERIENCERequired

✓Extensive experience in Quality Assurance within the automotive industry, few companies (3 companies)

✓Excellent Japanese language communication skills (speaking & writing 7-8/10 above)

✓Strong customer interface experience related to quality matters

✓Proven leadership experience as a department head managing 20 or more team members

✓Solid knowledge of quality tools and methodologies such as 8D reports, 5 Principles Sheet (5 Gen), FTA, and FMEA

✓Experience in planning and executing quality improvement initiatives

✓Business-level proficiency in English

✓Own Transport